Terms and Conditions
In compliance with 34/2002 law dated 11th July of the services to society, information and electronic commerce we state that the owner of www.grhoteles.com:
Address: C/ Balmes, 7 – 7D
Exceptions of responsibilities and guarantees
- BASCARA, SRL. does not guarantee continual access, nor correct visualization, downloading and usage of elements and content or information on the www.grhoteles.com website that could be altered, interrupted and made not to function due to factors or circumstances out of its control.
- BASCARA, SRL is not responsible for the information and content integrated in spaces and web pages belonging to third parties accessible from websites belonging to BASCARA, SRL. via links, hyperlinks or directories. Nor is it responsible for information and integrated content on third party spaces or websites accessed via links, and hyperlinks on the www.grhoteles.com website nor the information or content of any third party web page that is presented as or using distinguishable sign of BASCARA, SRL. with the exception where the afore mentioned has authorized it.
- BASCARA, SRL. does not assume responsibility with regards to the information, any type of contents or products offered on the www.grhoteles.com website and specifically for damages and prejudice which linked to the latter, which could be produced by (i) absence or defiance in the information facilitated to users or in its veracity, exactness or sufficiency; (ii) non compliance of the service provider of the information society (iii) infringement of user and consumer rights; (iv) infringement of intellectual and industrial property, implementation of disloyal competition or illicit advertising and (v) in general the non compliance of whichever laws, costumes or codes of conduct which may apply.
- BASCARA, SRL does not assume any responsibility for damages, prejudices, losses, claims or costs produced by: interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages and electrical system disconnections brought about by deficiencies, power surges, errors in the line or telecommunication networks or for whichever, other associated cause out of the control of BASCARA, SRL; (ii) illegitimate interference via the use of malignant programs of any type and through any means of communication, such as computer viruses or similar; (iii) inadequate or unlawful use of the www.grhoteles.com website; (v) security or navigation errors due to the mal function of the browser or through the use not outdated browser versions.
Applicable legislation and jurisdiction
The relations between BASCARA, SRL and the user are governed by that which is set out in the existing rules concerning applicable legislation and competent jurisdiction. Nonetheless, for those cases in which the rules foresee the possibility of the parties to submit to jurisdiction, and where the particular conditions of the correspondent offer does not indicate otherwise, BASCARA, SRL and the user, with specific waiver to any other jurisdiction which could correspond to them submit to the courts of the city of Barcelona, Barcelona province, Catalonia, Spain.
Intellectual and industrial property
All the contents, elements and information accessible by the user via the website are subject to the laws pertaining to intellectual and industrial property, patents, copyrights held by BASCARA, SRL or third parties held by the alter and that have been licensed to BASCARA, SRL. This access does not allow users to make any alteration, modification, exploitation, publication, distribution or public communication or any other right which correspond to the holders of the same, without prior authorization from BASCARA, SRL.
The act of permitting access to user in no way and in no case implies a waiver, transmission, licence or total or partial pledge of rights of the intellectual and industrial property which corresponds to BASCARA, SRL.
www.grhoteles.com is a domain registered to BASCARA, SRL, The social denomination and trademark “GRUPO REGINA HOTELES” which cannot be used in connection with other contents, products or services not pertaining to BASCARA, SRL. Thus BASCARA, SRL reserves the right to impede the use of similar denominations which could induce errors to the user.
We guarantee that any transmission using personal information will be done using technology which meets maximum security Standard. Communication between your terminal and our servers is encrypted and stored on a secure Server and thus cannot be easily accessed. The use and access of this data is available only to authorized personnel from the Grupo Regina Hoteles.
Verisign certifies the security of transmissions. More than 11000 nights have been sold online since 2000 with no incidences to date.
A. Anonymous navigation via web pages
BASCARA, SRL, company that owns the titles to the website www.grhoteles.com only obtains and conserves the following information about visitors to our website:
- a. The name of the domain of the ISP provider and/or the IP address used for accessing the Internet. By analysing this information we can collect information/ statistics about servers and countries which visit our website.
- b. The date and time our website was accessed. This permits us to check times with high activity and make necessary adjustments to our system to avoid saturation problems at peak times.
- c. The Internet address that directed the user to the link of our website. This information allows us determine the effectiveness of banners, and links that point to our server, so that we can take advantage of the latter for the best results.
- d. The number of daily visitors to each section. This information is used ascertain the most successful sections and to better and expand said sections to improve the user experience. The information is obtained totally anonymously and in no case can be associated with an identifiable or particular user.
B. Navigation with cookies
- a. The hour and date which the user last visited our website.
- b. The design of the contents that the user selects on his/her first visit to our web.
C. Compliance with the personal data protection act
BASCARA, SRL, company of Spanish origin of Calle Balmes, 7 - 7D, Barcelona, Spain is the owner of the www.grhoteles.com website.
In accordance with current legislation in the matter of data protection as in the matter of services of the information society and e – commerce, the user accepts that the personal details collected during registration or reservation will be part of data files held by this company, with the purpose of providing the requested services, for the correct identification of users who request personalised services from www.grhoteles.com for statistical research of our registered users on www.grhoteles.com allowing us further better our services, for the management of Basic administration tasks and to maintain users informed by email or via any other medium about news, products and services related to Grupo Regina Hoteles or with third party collaborators. In the case of commercial communications, via email or any similar media, the user expresses his consent to use of advertising being sent via said medium.
Nonetheless, The user gives his consent to BASCARA, SRL, to share data with the rest of the hotels in the “Grupo Regina Hoteles” with the only purpose of bettering the services agreed upon, always respecting, in any case, the Spanishlegislation on data protection of a personal nature.
BASCARA, SRL agrees to the compliance of its obligation to secrecy of data of a personal nature and of its obligation to treat them as confidential, and assume, to this end, the technical measures, organizational and security necessary to avoid the alteration, loss, treatment or unauthorized access, in accordance with that established in Data of personal nature protection law and other applicable legislation.
Any registered user can at any time exercise his/her right to access, rectify and in delete their provided personal details by written petition to BASCARA, SRL. Calle Balmes, 7 - 7D 08007 Barcelona or by writing an email to firstname.lastname@example.org with the text “modification or cancellation of personal details” in the subject box.